Shipping Policy

This Shipping Policy explains how SilverOak Commerce LLC ("SilverOak") processes, packages, and ships orders placed on silveroakbeauty.com. It forms part of our Terms of Service. By placing an order you agree to the terms below.

1. Where we ship

SilverOak ships to all 50 U.S. states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, and APO/FPO/DPO military addresses. We do not currently ship internationally. We cannot ship to freight forwarders, P.O. Boxes for expedited orders, or addresses flagged by our payment processors as high-risk.

2. Shipping options and rates

• Standard (free) — 3–5 business days via USPS Priority Mail or UPS Ground, depending on destination zone and weight.
• Expedited — 2 business days, $14.95 flat rate, via UPS 2nd Day Air or USPS Priority Express.
• Overnight — next business day by 4:30 PM local time, $34.95 flat rate, via UPS Next Day Air Saver. Available only for orders placed before 12:00 PM ET Monday–Thursday to contiguous U.S. addresses.
• APO/FPO/DPO — free standard via USPS Priority Mail Military. Delivery: 7–21 business days depending on duty station.

3. Processing time

Orders placed before 1:00 PM ET on a business day (Monday–Friday, excluding U.S. federal holidays) are picked, packed, and handed to the carrier the same day. Orders placed after 1:00 PM ET, on weekends, or on holidays ship the next business day. Sale events, new-product launches, and Black Friday / Cyber Monday may extend processing by 1–2 business days; we post a banner on the Site whenever this is the case.

4. Order confirmation and tracking

Within minutes of placing your order you receive an order-confirmation email with your order number. When your shipping label is generated (usually the same business day), you receive a second email containing the carrier name, tracking number, and a tracking link. You can also track at any time at Track order using your order number and email.

5. Carriers

We ship via the United States Postal Service (USPS) and United Parcel Service (UPS). The carrier is selected automatically based on destination ZIP code, weight, and delivery speed to optimize transit time. We cannot guarantee a specific carrier for an individual order.

6. Risk of loss and title

Title and risk of loss for every order pass to the customer upon transfer of the package from SilverOak to the carrier. Once the carrier scans the package as "Accepted" or "Picked Up", the package is in their custody. SilverOak remains your single point of contact for any issues — we open carrier claims on your behalf.

7. Delivery exceptions

Estimated transit times are not guaranteed. Weather, natural disasters, peak-season volume, address errors, and carrier-side delays may extend delivery. If your order is delayed beyond 7 business days past the carrier's estimated delivery date with no movement, contact us and we will open an investigation and, where appropriate, dispatch a replacement at no cost.

8. Missing, lost, or stolen packages

• If tracking shows "delivered" but you cannot find the package, first check with neighbors, your building's front desk or mailroom, and any safe-drop locations the carrier may use.
• Wait 48 hours — carriers occasionally mark packages "delivered" up to a day before actual delivery.
• If the package has not appeared after 48 hours, email support@silveroakbeauty.com within 7 days of the "delivered" scan. We will file a carrier claim and ship a replacement at no additional cost while the claim is processed.
• Packages confirmed stolen require a police report; we accept the report by email and immediately authorize a free replacement.

9. Damaged shipments

Inspect your package upon receipt. If the outer box or the product is visibly damaged, photograph it before unpacking further and email the photos to support@silveroakbeauty.com within 7 days of delivery. We dispatch a free replacement within 2 business days and arrange free pickup of the damaged unit if return is necessary.

10. Address accuracy and re-routes

It is your responsibility to provide a complete, accurate shipping address at checkout. We are not liable for non-delivery caused by an incorrect or incomplete address. If you spot an error within 60 minutes of ordering, email us immediately — we can correct it free of charge before the label is generated. Carrier-initiated re-routes after shipment may incur a $19 carrier fee that we pass through at cost.

11. Refused and undeliverable packages

Packages refused at delivery or returned to us as undeliverable will be refunded to the original payment method minus the outbound shipping cost we paid the carrier and a 10% restocking fee, consistent with our Returns Policy.

12. Sales tax and duties

U.S. sales tax is calculated at checkout based on your shipping ZIP code. Because we ship only within the U.S., no customs duties or import taxes apply.

13. Contact

Email support@silveroakbeauty.com or WhatsApp (717) 592-0896 — we respond within one business day, faster Monday–Friday 9 AM – 6 PM ET.